Terms of Service

Please read these terms carefully before using our services. By accessing or using TRAVA BALI services, you agree to be bound by these terms and conditions.

Last updated: March 15, 2024

Agreement to Terms

By accessing and using TRAVA BALI services, you agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you and TRAVA BALI. If you do not agree to these terms, please do not use our services.

  • Terms apply to all services, bookings, and interactions
  • We reserve the right to modify terms with notice
  • Continued use after changes constitutes acceptance
  • Terms are governed by Indonesian law

User Eligibility and Account

  • 30% non-refundable deposit required to confirm booking
  • Full payment due 30 days before departure date
  • Prices quoted in Indonesian Rupiah (IDR)
  • Rates subject to change until deposit received
  • Credit card fees and bank charges borne by customer
  • Special rates and promotions may have different terms
  • Group booking discounts available for 10+ guests

Your Responsibilities

  • Provide accurate and complete personal information
  • Ensure valid passport (minimum 6 months validity)
  • Obtain required visas and permits
  • Declare any medical conditions or dietary requirements
  • Comply with local laws, customs, and regulations
  • Respect cultural sensitivities and customs
  • Follow tour guides' instructions and safety guidelines
  • Maintain adequate travel and medical insurance
  • Arrive on time for scheduled activities
  • Responsible behavior during all activities

Tour Operations

TRAVA BALI reserves the right to:

  • Modify itineraries for safety or operational reasons
  • Substitute accommodations of similar standard
  • Cancel or combine tours if minimum numbers not met
  • Decline or remove participants for safety/behavior
  • Adjust prices for currency fluctuations/taxes

Cancellations and Changes

Our cancellation policy includes:

  • Refer to Refund Policy for cancellation terms
  • Date changes subject to availability and fees
  • Name changes permitted with administrative fee
  • No refunds for unused services/activities

Liability and Disclaimers

TRAVA BALI is not liable for:

  • Force majeure events (natural disasters, weather, political unrest)
  • Personal injury, illness, or death during activities
  • Loss, theft, or damage to personal belongings
  • Third-party service provider actions or omissions
  • Flight delays, cancellations, or schedule changes
  • Visa rejections or immigration issues
  • Personal decisions to abandon or modify tour
  • Medical conditions or pre-existing health issues

Our liability is limited to the maximum extent permitted by law.

Privacy and Data Protection

Your privacy is important to us:

  • Personal data collected and processed as per Privacy Policy
  • Information shared only with necessary service providers
  • Security measures in place to protect your data
  • Marketing communications opt-out available

Contact Information

For questions or concerns about these terms:

  • Email: legal@travabali.net
  • Phone: +62 8519 035 7233
Return to Home