Privacy Policy

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Last updated: March 15, 2024

Introduction

TRAVA BALI ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our services. By using our services, you consent to the data practices described in this policy.

We comply with applicable data protection laws and regulations, including Indonesia's Personal Data Protection Law (UU PDP) and other relevant privacy laws.

Information We Collect

Personal Information:

  • Full name and title
  • Email address and phone number
  • Postal address and country of residence
  • Date of birth and nationality
  • Passport details for booking purposes
  • Emergency contact information

Booking Information:

  • Travel dates and preferences
  • Special requirements or requests
  • Dietary restrictions
  • Medical conditions (when relevant)
  • Travel insurance details

Technical Data:

  • IP address and location data
  • Browser type and version
  • Device information and identifiers
  • Cookie data and usage statistics
  • Login information and activity logs

How We Use Your Information

Primary Purposes:

  • Process and manage your travel bookings
  • Communicate booking confirmations and updates
  • Handle payments and refunds
  • Provide customer support services
  • Arrange travel insurance when requested

Secondary Purposes:

  • Send promotional offers and newsletters (with consent)
  • Conduct market research and analysis
  • Improve our services and website
  • Prevent fraud and ensure security
  • Comply with legal and regulatory requirements

Information Sharing

We may share your information with:

  • Travel service providers (hotels, transport companies)
  • Payment processors and financial institutions
  • Insurance providers when requested
  • Government authorities when required by law
  • Professional advisers and consultants

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable laws.

Data Storage and Security

We implement appropriate security measures including:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication
  • Secure data backup procedures
  • Staff training on data protection

Marketing Communications

We may send you marketing communications:

  • Only with your explicit consent
  • About products and services you may be interested in
  • Through email, SMS, or phone

You can opt-out at any time through:

  • Unsubscribe links in our emails
  • Contacting our customer service
  • Updating your account preferences

Your Rights

Under applicable data protection laws, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request transfer of your data
  • Withdraw consent at any time

To exercise any of these rights, please contact our Data Protection Officer. We will respond to your request within 30 days.

Cookies and Tracking

We use cookies and similar tracking technologies to:

  • Remember your preferences
  • Understand how you use our website
  • Improve our services
  • Provide personalized content
  • Analyze website traffic

You can control cookies through your browser settings.

Contact Us

For privacy-related inquiries, contact our Data Protection Officer:

  • Email: privacy@travabali.net
  • Phone: +62 8519 035 7233
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